The importance of efficient trade logistics is currently extensive accepted by Malaysian government through respective ministries and agencies levels. The combination assessment of operations, collaboration and logistics performance were creating competitiveness of our logistics and services industry.
Unlike others, this assessment identifying the local operating process and arrangement in manufacturing sector. Additionally, in the context of supply chain, collaboration and outsourced logistics is currently the most apply by the manufacturing firms to gain the economies of scale. This can be viewed by investigate internal and external collaboration, logistics outsourcing and assessment of logistics service quality and customer service satisfaction